Extending the Dataverse solution

Working from a portal often requires different approaches to data manipulation. When working on a model-driven application, we can take advantage of all sorts of data controls to manage our process efficiently. Still, sometimes a more straightforward approach can help specific scenarios, such as when an external user creates support tickets through your Power Pages portal.

To improve the existing help desk solution to be used on Power Pages, we will create new forms for the Tickets table.

Getting ready

As mentioned before, you will be extending the help desk solution from Chapter 2, Building from Data with Model-Driven Apps, so you must have it deployed into your environment.

How to do it…

1. Go to the Power Apps maker portal, https://make.powerapps.com, and click on Solutions on the left pane.
2. Look for your help desk solution, as per our example, AMPI Help Desk, and click on it to open it.
3. Expand the Tables...