You're reading from CCBA® and CBAP® Certifications Study Guide

Product typeBook

Published inMay 2020

PublisherPackt

ISBN-139781838825263

Edition1st Edition

Tools

Tableau

Concepts

Business Intelligence

Author (1)

Esta Lessing

Mock Exam Questions: Case Studies

This chapter contains four short case studies that are based on real-world Business Analysis scenarios. Each case study contains a series of multiple-choice questions that you must answer after interpreting the case study and its context.

By the end of this test, you will have an idea of how well you can interpret case-study scenarios in the context of Business Analysis concepts and facts. This is a good way to prepare yourself for the actual exam, and it is also a great way to test your study progress. Good luck!

The case studies are as follows:

Case study 1: Global online platform
Case study 2: Offender management system
Case study 3: Health and fitness app
Case study 4: Business case for a retail company

Let's get started by reviewing the first case study, detailed next.

Case study 1 – Global online platform

You are on a brand new project. No requirements exist yet; the initiative is still at an idea stage. The idea is to implement an online storefront similar to the Amazon platform, but with the main difference of selling services rather than products. You are part of a global organization with offices in 13 countries. As part of your elicitation activities, you have to elicit requirements from stakeholders across all offices. You have a limited budget and only have 2 months to finish all the elicitation activities required, as well as getting stakeholder requirements approved.

Questions

Question 1

Considering the provided case study, which elicitation technique should be the first...

Case study 2 – Offender management system

You are part of a third team that is attempting to implement an organization-wide offender management system for the Queensland Department of Justice. The first two teams who attempted to implement the offender management system have never passed the design stage of the project before it was canceled. Your stakeholders have been engaged many times in elicitation activities (and are quite fatigued), and you have a lot of business analysis information available from previous attempts to implement this system. This time, it will be different—there is a new sponsor who has given a top-down mandate to "make it happen". You have to minimize stakeholder elicitation sessions but ensure requirements are valid and comprehensive.

...

Case study 3 – Health and fitness app

You are on a team that has been assigned to work as part of a brand new initiative in a health insurance company. The initiative is about introducing a new health and fitness app that customers can use to keep fit and healthy. The company has never developed an app before and has never thought about helping its customers to stay healthy! This is a brand new mindset, and it is therefore at the forefront of the company's strategy for growth and development. Everyone in the organization wants to participate in this initiative and wants to have an opportunity to say what they think would be the top requirements for this new app! Everyone is excited, and the spotlight is on your team to deliver. The chief executive officer (CEO) has provided some direction in terms of wanting your team to ensure the app is the best of the breed, and...

Case study 4 – Business case for a retail company

You are asked to assist a business by making a strategic decision on a solution to support their future business growth.

Problem statement

A Melbourne-based boutique clothing store that has been selling upmarket evening wear for the last 50 years has recently decided it is time to modernize their sales processes in order to have a wider reach. They currently don't have an online presence, and they serve a niche, small Melbourne market. However, due to economic pressures in the retail sector, they are forced to join the online world of e-commerce and grow the business in order to survive. They have a strong product catalog and a strong recognizable brand in the...

Answers

This section contains the answers to each of the four case study-based test questions.

Answers – Case study 1 – Global online platform

Question	Answer
1	C. You will use Document Analysis because you have access to the Amazon platform, which is where you can source a baseline of features and requirements to validate with real stakeholders. This is a great time saver and a low-budget option.
2	A. You will not have the time or budget to conduct individual interviews with stakeholders. You can run some workshops, send surveys, and perform document analysis.
3	B. You have a lot of information available to develop a base set of requirements that you can validate with all countries in...

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Author (1)

Esta Lessing

Esta Lessing is a passionate educator and facilitator, helping business analysts meet the increasing demand for up to date skills and capability. She founded her company, Business Analysis Excellence Pty Ltd in 2013 and focusses on providing BA education. Esta was one of the first to achieve her CBAP designation in Australia and New Zealand and served as a Certification Role Delineation Committee member for the International Institute of Business Analysis (IIBA). She has a B. Com (Hons) Informatics degree at the University of Pretoria and the London School of Economics and has multiple British Computer Society (BCS) certifications to her name. She has worked as a Business Analyst in South Africa, UK and is currently based in Australia. Estas most recent achievement is developing an innovative strategic planning and analysis methodology that engages team creativity and deliver strategic roadmaps for achieving a teams future vision.
Read more about Esta Lessing

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