The change management process

I am of the opinion that we, as analytics professionals, are seeking to drive improvements and changes in operational behavior, processes, and metrics. We are not undertaking data and analytics projects to indulge our intellectual curiosity; we are doing so to drive change and improvement.

When we are talking about driving change in a business operation, academic institution, government agency, or other environment we need to consider the entire process and problem; from the first step of the definition of the challenge to be addressed to the last step taken in proving that the modified functional system(s) and process(es) are operating in an improved and improving manner.

Figure 8.1: A comprehensive view of the change management process

So far in this book, we have discussed a number of salient factors to consider when building an analytics function in an organization, including the relationship between the analytics team and executives...