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You're reading from  Workflow Automation with Microsoft Power Automate - Second Edition

Product typeBook
Published inAug 2022
PublisherPackt
ISBN-139781803237671
Edition2nd Edition
Tools
Power automative desktop
Concepts
Workflow Automation
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Author (1)
Aaron Guilmette
Aaron Guilmette
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Aaron Guilmette

Aaron Guilmette is a Senior Program Manager with the Microsoft 365 Customer Experience, helping customers adopt and deploy the Microsoft 365 platform. He primarily focuses on collaborative technologies, including Microsoft Teams, Exchange Online, and Azure Active Directory.
Read more about Aaron Guilmette

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Sentiment analysis is growing to be an increasingly critical part of helping organizations manage high volumes of unstructured data. Large organizations that receive a lot of feedback may desire to quickly decide if responses are positive or negative in order to focus resources on resolving potential product or service issues.

In a customer service and response scenario, it may be important to manage by exception and focus on resolving dissatisfaction. Now that you’ve seen how to configure sentiment analysis for a real-world situation such as processing customer feedback, think about ways that you can add to this flow to improve its usefulness. A few ideas might include:

  • If sentiment analysis is negative, send an email to a customer service manager or make an entry in a contact management database for a follow-up activity.
  • If sentiment analysis is positive, send the customer a promotional invite and ask them to leave a positive review...
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Workflow Automation with Microsoft Power Automate - Second Edition
Published in: Aug 2022Publisher: PacktISBN-13: 9781803237671
© 2022 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Aaron Guilmette

Aaron Guilmette is a Senior Program Manager with the Microsoft 365 Customer Experience, helping customers adopt and deploy the Microsoft 365 platform. He primarily focuses on collaborative technologies, including Microsoft Teams, Exchange Online, and Azure Active Directory.
Read more about Aaron Guilmette

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