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101 UX Principles – 2nd edition - Second Edition

You're reading from 101 UX Principles – 2nd edition - Second Edition

Product type Book

Published in May 2022

Publisher Packt

ISBN-13 9781803234885

Pages 454 pages

Edition 2nd Edition

Languages

Concepts

User Experience

Author (1):

Will Grant

Table of Contents (18) Chapters

Preface

1. UX Field

2. Typography

3. Controls

4. Content

5. Navigation

6. Iconography

7. Input

8. Forms

9. User Data

10. Progress

Principle 61: Use a “Linear” Progress Bar If a Task Will Take a Determinate Amount of Time
Principle 62: Show a Numeric Progress Indicator on the Progress Bar
Principle 63: Show a “Spinner” If the Task Will Take an Indeterminate Amount of Time

11. Accessible Design

12. Journeys and State

13. Terminology

14. Expectations

15. UX Philosophy

16. Other Books You May Enjoy

17. Index

Capture the Bare Minimum When Requesting Payment Card Details

The end goal for a lot of sites and apps is getting a customer to pay for a product or service. It’s a cause for celebration: we’ve made something or are offering something so good that the user is happy to spend their hard-earned currency with us. So, why do we make it so hard for them to do so?

Over the years we’ve all pieced together a robust mental model of what it means to pay for something online. Any attempt to change this model to something different or more complex is going to create user friction and confusion. A credit or debit card number is already an unwieldy amount of data for a user to enter, so make it as easy as possible for them:

Only collect what you need: the card number, expiry date, and CV2 code should be sufficient for almost all online purchases.
Depending on your payment provider you may also have to collect postal (or ZIP) codes.
Allow the user to...

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Authors (1)

Will Grant

Will Grant is a British UI/UX expert and a digital product designer. He is a web technology entrepreneur with over 25 years' experience, leading teams (and products) at the intersection of technology and usability. After his Computer Science degree, Will trained with Jakob Nielsen and Bruce Tognazzini at the Nielsen Norman Group – the world leaders in usable design. Since then, Will has overseen the user experience and interaction design of several large-scale web sites and apps, reaching over a billion users in the process. Will is a "design purist" and obsessed with building beautiful, compelling, and familiar products that customers intuitively know how to use.

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