In Chapter 3, Installing, Configuring, and Maintaining, we outlined how to set up CiviCRM to send e-mails. Once that is done, CiviCRM sends a number of messages automatically as part of its workflow. For example, if someone registers for an event, you will want them to receive an e-mailing detailing their registration selections; if you assign an activity to another staff member, they will receive an e-mail notifying them of the assignment. The text and formatting of these message templates provided in the standard installation is basic and serviceable. During your initial configuration, you should consider customizing these messages to fit with your organization's communication style. As you use the system, you should also be aware as to how these messages are triggered, so you can identify those that don't have quite the right tone, polish, or design as the rest of your organization's communications, and modify them accordingly.
The process begins by...
