As a ScrumMaster, you must show that you support experimentation and learning. To do this, you must approach a team with an attitude of trust. Let the team try. Give them everything they need to be successful. Protect them from the rest of the organization so that they can experience the motivating result of finishing features in a sprint. Run interference for them in case of interruptions by someone from outside the team. Show them that you can be trusted by not causing injury—that is, protect the team and demonstrate that you are protecting them, either by removing obstacles or stopping interruption in its tracks. Say no. Speak up, especially if the team members cannot. Make the work you do to resolve issues for the team visible to the team. They will soon learn that you are in their corner.
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Stacia Viscardi is an Agile coach, Certified Scrum Trainer, and organizational transformation expert, devoted to creating energized and excited teams that delight their customers and inspire others. With humble beginnings in Port Arthur, Texas, Stacia found her niche as a Manufacturing Project Manager in the early nineties; she landed in the technology world in 1999 and never looked back. In 2003 she became the sixty-second Certified ScrumMaster (there are now over 200,000!), and founded AgileEvolution in 2006. She has helped companies such as Cisco Systems, Martha Stewart Living, Primavera, DoubleClick, Google, Razorfish, MyPublisher, Washington Post, and many others find their way to agility. Co-author of the Software Project Manager's Bridge to Agility, Stacia has taught Agile in 17 countries and is active in the ScrumAlliance as a CST and trusted community advisor. When she is not doing Agile stuff, she is training for a marathon or other long race or spending cozy nights on the sofa with her husband Chris, and dogs Jax and Cobi. A self-proclaimed process nerd, she loves helping teams and organizations discover the Scrum/XP/Lean mash-ups that enables focused, flexible, and fast delivery of products. She created the blog HelloScrum to share knowledge, tips, and tricks with Scrum practitioners, and co-founded KnowAgile, an Agile testing website. Stacia has co-authored The Software Project Manager's Bridge to Agility with Michele Sliger (2008, Addison-Wesley).
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Stacia Viscardi is an Agile coach, Certified Scrum Trainer, and organizational transformation expert, devoted to creating energized and excited teams that delight their customers and inspire others. With humble beginnings in Port Arthur, Texas, Stacia found her niche as a Manufacturing Project Manager in the early nineties; she landed in the technology world in 1999 and never looked back. In 2003 she became the sixty-second Certified ScrumMaster (there are now over 200,000!), and founded AgileEvolution in 2006. She has helped companies such as Cisco Systems, Martha Stewart Living, Primavera, DoubleClick, Google, Razorfish, MyPublisher, Washington Post, and many others find their way to agility. Co-author of the Software Project Manager's Bridge to Agility, Stacia has taught Agile in 17 countries and is active in the ScrumAlliance as a CST and trusted community advisor. When she is not doing Agile stuff, she is training for a marathon or other long race or spending cozy nights on the sofa with her husband Chris, and dogs Jax and Cobi. A self-proclaimed process nerd, she loves helping teams and organizations discover the Scrum/XP/Lean mash-ups that enables focused, flexible, and fast delivery of products. She created the blog HelloScrum to share knowledge, tips, and tricks with Scrum practitioners, and co-founded KnowAgile, an Agile testing website. Stacia has co-authored The Software Project Manager's Bridge to Agility with Michele Sliger (2008, Addison-Wesley).
Read more about Stacia Viscardi