Summary

The bot framework is a common host to access LUIS and, in the future, Language Services. As we have seen throughout the chapter, Bot Framework, the Composer and Cognitive Services offer a powerful solution when paired together. Now that we have provided a base example, you can evolve this solution to do things such as extract entities from trigger text. Instead of “Check my order,” maybe the user will say, “What is the status of order 12345?” We can extract the order number from the utterance using language entities. You can also hook the Bot Framework Composer up to external data sources, as we did with the Content Moderator, and communicate on various channels such as Microsoft Teams, Facebook, and text messaging, which we covered in Chapter 11. Further, as described, there are many other use cases the Language Services can assist you with when looking to optimize operations and improve customer service.

Here, we’ve covered many of the...