Center of Excellence
A CoE is a team, a shared facility, or an entity that provides leadership, best practices, research, support, or training for a focus area. You can have a CoE in any place of your business. The CoE concept in technology is often associated with a new software tool, technology, or business concept. The CoE can be complex or straightforward, depending on the organization’s goals. This chapter will focus on four responsibilities of the CoE: Secure, Monitor, Alert and Action, and Nurture.
As I started researching the topic and consulted with colleagues and customers, it became evident that the perception of the CoE varies among individuals. Some had negative experiences, while others appreciated the availability of office hours, ongoing training, and an emphasis on governance.
Before we dive into each category, the chapter discusses defining a CoE and where to begin. The first step is establishing a clearly defined strategy with written goals and expected...
