You're reading from CompTIA A+ Practice Tests Core 1 (220-1101) and Core 2 (220-1102)

Product typeBook

Published inNov 2023

PublisherPackt

ISBN-139781837633180

Edition1st Edition

Concepts

Information Security

Authors (2):

Ian Neil

Mark Birch

View More author details

Chapter 5: Hardware and Network Troubleshooting

5.1 Given a scenario, apply the best-practice methodology to resolve the problem

The correct answer is C. The first stage is to identify the problem with the printer and ignore any solution that a user gives you. After this, you will establish a possible cause, and then test the theory and implement a plan of action.
The correct answer is C. The junior administrator has violated company policies. The standard operating procedure would state that any server updates should be done out of hours. They did not carry out patch management as that would be an enterprise solution. They just applied a single update to a single server. They did not communicate with users, which is a poor practice but not the main reason for the incident. Since there was no incident before they patched the server, it is not the troubleshooting process we need to look at; therefore, we can rule it out and establish a plan of action.
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CompTIA A+ Practice Tests Core 1 (220-1101) and Core 2 (220-1102)

Published in: Nov 2023Publisher: PacktISBN-13: 9781837633180

Authors (2)

Ian Neil

Ian Neil is one of the world's top trainers of Security+. He is able to break down information into manageable chunks so that people with no background knowledge can gain the skills required to become certified. He has recently worked for the US Army in Europe and designed a Security+ course that catered to people from all backgrounds (not just IT professionals), with an extremely successful pass rate. He is an MCT, MCSE, A+, Network+, Security+, CASP, and RESILIA practitioner that has worked with high-end training providers over the past 23 years and was one of the first technical trainers to train Microsoft internal staff when they opened their Bucharest Office in 2006.
Read more about Ian Neil

Mark Birch

Mark Birch is an experienced courseware developer and teacher in both information systems and cyber-security. Mark has been developing content and teaching CompTIA A+ classes for more than 20 years and understands the subject area in great depth. Mark began his career working within the aerospace industry (for a major defense contractor) and has over 30 years' experience consulting, engineering, and deploying secure information systems. He has spent over 20 years working with the United States Military and United Kingdom Armed Forces, helping many students attain their learning goals. Mark has ensured that soldiers, officers, and civilians have had the best opportunities to gain cyber-security accreditation.
Read more about Mark Birch

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