You're reading from CompTIA A+ Practice Tests Core 1 (220-1101) and Core 2 (220-1102)

Product typeBook

Published inNov 2023

PublisherPackt

ISBN-139781837633180

Edition1st Edition

Concepts

Information Security

Authors (2):

Ian Neil

Mark Birch

View More author details

Instructions to Unlock the Free Practice Resources

To access the free online content that comes with the book, you’ll need to unlock it first. Unlocking takes less than 10 minutes, can be done from any device, and needs to be done only once. Follow these 5 easy steps to complete the process:

STEP 1

Open the link https://packt.link/core12unlock OR scan the following QR code:

Figure 0.1: QR code for page that lets you unlock this book's free online content

Figure 10.1: QR code for page that lets you unlock this book's free online content

Either of those links will lead to the following page:

Figure 0.2: Unlock page for Core1 and 2 Online Practice Resources

Figure 10.2: Unlock page for Core1 and 2 Online Practice Resources

STEP 2

If you already have a Packt account, select the option “Yes, I have an existing Packt account”.

If not, select the option “No, I don’t have a Packt account”.

If you don’t have a Packt account, you’ll be prompted to create a new Packt account on the next page. It’...

Introduction

As a support technician, you play a crucial role in ensuring the smooth operation of computer systems and providing efficient technical support to end users. This chapter focuses on operational procedures. A vital aspect of your role involves following established protocols and best practices to maintain a productive and secure computing environment.

In this chapter, you will face questions on the key objectives outlined in CompTIA A+ Core 2 (220-1102) domain 4: Operational Procedures. These objectives are designed to equip you with the necessary knowledge and skills to perform your duties effectively and contribute to the overall success of your organization.

By mastering these operational procedures, you will enhance your effectiveness as a helpdesk technician and improve user satisfaction.

In order to be successful on the CompTIA A+ Core 2 (220-1102) certification exam, candidates must ensure they are familiar with the following objectives:

10.1 Given...

Practice Exam Questions

10.1 Given a scenario, implement best practices associated with documentation and support systems information management

A company is implementing regulatory compliance requirements for its documentation and support systems. It wants to ensure that users are informed about the organization’s policies and procedures before accessing the system. Which of the following best practices should it implement?
1. Password complexity rules
2. Network segmentation
3. Splash screens
4. Incident reports
A helpdesk team is responsible for documenting and reporting any incidents that occur during their support activities. Which of the following documents should they use to record detailed information about each incident?
1. Knowledge base articles
2. Splash screens
3. Incident reports
4. Service-level agreements
Which of the following is an example of a best practice for complying with regulatory requirements related to incident reporting?
1. Implementing splash screens on all company...

The rest of the chapter is locked

You have been reading a chapter from

CompTIA A+ Practice Tests Core 1 (220-1101) and Core 2 (220-1102)

Published in: Nov 2023Publisher: PacktISBN-13: 9781837633180

A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.

undefined

Unlock this book and the full library FREE for 7 days

Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of

Start free trial

Renews at $15.99/month. Cancel anytime

Authors (2)

Ian Neil

Ian Neil is one of the world's top trainers of Security+. He is able to break down information into manageable chunks so that people with no background knowledge can gain the skills required to become certified. He has recently worked for the US Army in Europe and designed a Security+ course that catered to people from all backgrounds (not just IT professionals), with an extremely successful pass rate. He is an MCT, MCSE, A+, Network+, Security+, CASP, and RESILIA practitioner that has worked with high-end training providers over the past 23 years and was one of the first technical trainers to train Microsoft internal staff when they opened their Bucharest Office in 2006.
Read more about Ian Neil

Mark Birch

Mark Birch is an experienced courseware developer and teacher in both information systems and cyber-security. Mark has been developing content and teaching CompTIA A+ classes for more than 20 years and understands the subject area in great depth. Mark began his career working within the aerospace industry (for a major defense contractor) and has over 30 years' experience consulting, engineering, and deploying secure information systems. He has spent over 20 years working with the United States Military and United Kingdom Armed Forces, helping many students attain their learning goals. Mark has ensured that soldiers, officers, and civilians have had the best opportunities to gain cyber-security accreditation.
Read more about Mark Birch

Personalised recommendations for you

Based on your interests and search pattern

Attacking and Exploiting Modern Web Applications

Attacking and Exploiting Modern Web Attacks will help you understand how to identify attack surfaces and detect vulnerabilities. This book takes a hands-on approach to implementation and associated methodologies and equips you with the knowledge and skills needed to effectively combat web attacks.

BookAug 2023338 pages

Automotive Cybersecurity Engineering Handbook

This Automotive Cybersecurity Engineering Handbook untangles the complexities of building secure automotive products and helps you to comply with cybersecurity standards. It provides practical tools, tips, and techniques coupled with real-world examples to enable you to create cyber-resilient automotive products with ease.

BookOct 2023392 pages

Official Google Cloud Certified Professional Cloud Security Engineer Exam Guide

This book will help you to design, develop, and operate security controls on Google Cloud as well as discover best practices for relevant security domains, including identity and access management, network, and data.

BookAug 2023496 pages

Cloud Penetration Testing for Red Teamers

The advent of cloud networks and the AWS, Azure, and GCP platforms has revolutionized how companies of all sizes in all industries do business online. This book will help you meet the emerging demand for pentesting as it guides you through the tools, techniques, and security measures used by pentesters and red teamers in the 2020s and beyond.

BookNov 2023298 pages

ISACA Certified in Risk and Information Systems Control (CRISC®) Exam Guide

ISACA Certified in Risk and Information Systems Control (CRISC®) Certification Guide is an enterprise IT risk management professional’s dream. With its in-depth approach and various self-assessment exercises, this book arms you with knowledge of every single aspect of the certification, and is a fantastic career companion after you’re certified.

BookSep 2023316 pages5

Burp Suite Cookbook

Burp Suite is an immensely powerful and popular tool for web application security testing. This book provides a collection of recipes that address vulnerabilities in web applications and APIs. It offers guidance on how to configure Burp Suite, make the most of its tools, and explore into its extensions.

BookOct 2023450 pages

Building and Automating Penetration Testing Labs in the Cloud

This hands-on guide will help you design and build a variety of penetration testing labs that mimic modern cloud environments running on AWS, Azure, and GCP. In addition to these, you will explore a number of practical strategies on how to manage the complexity, cost, and security risks involved when setting up vulnerable cloud lab environments.

BookOct 2023562 pages

Ethical Hacking Workshop

As cyber-attacks grow and APT groups advance their skillset, you need to be able to protect your enterprise against cyber-attacks. In order to limit your attack surface, you need to ensure that you leverage the same skills and tools that an adversary may use to hack your environment and discover the security gaps. This book will teach you how to think like a hacker, use state-of-the-art hacking tools, and protect yourself and your organizaiton.

BookOct 2023220 pages

Windows Forensics Analyst Field Guide

This book contains step-by-step processes to guide you in any investigation related to Windows OS. You’ll find out how to acquire evidence using multiple tools as well as examine and analyze the collected artifacts, while discovering multiple techniques used in real-world forensic incidents.

BookOct 2023318 pages

Implementing DevSecOps Practices

This book is a comprehensive, hands-on guide for individuals new to DevSecOps who want to implement DevSecOps practices successfully and efficiently. With its help, you’ll be able to shift security toward the left, enabling you to merge security into coding in no time.

BookDec 2023258 pages