You're reading from CompTIA A+ Practice Test Core 2 (220-1102)

Product typeBook

Published inOct 2023

PublisherPackt

ISBN-139781837638895

Edition1st Edition

Concepts

Information Security

Authors (2):

Mark Birch

Ian Neil

View More author details

Introduction

As a support technician, you play a crucial role in ensuring the smooth operation of computer systems and providing efficient technical support to end users. This chapter focuses on operational procedures. A vital aspect of your role involves following established protocols and best practices to maintain a productive and secure computing environment.

In this chapter, you will face questions on the key objectives outlined in CompTIA A+ Core 2 (220-1102) domain 4: Operational Procedures. These objectives are designed to equip you with the necessary knowledge and skills to perform your duties effectively and contribute to the overall success of your organization.

By mastering these operational procedures, you will enhance your effectiveness as a helpdesk technician and improve user satisfaction.

In order to be successful on the CompTIA A+ Core 2 (220-1102) certification exam, candidates must ensure they are familiar with the following objectives:

4.1 Given...

Practice Exam Questions

4.1 Given a scenario, implement best practices associated with documentation and support systems information management

A company is implementing regulatory compliance requirements for its documentation and support systems. It wants to ensure that users are informed about the organization’s policies and procedures before accessing the system. Which of the following best practices should it implement?
1. Password complexity rules
2. Network segmentation
3. Splash screens
4. Incident reports
A helpdesk team is responsible for documenting and reporting any incidents that occur during their support activities. Which of the following documents should they use to record detailed information about each incident?
1. Knowledge base articles
2. Splash screens
3. Incident reports
4. Service-level agreements
Which of the following is an example of a best practice for complying with regulatory requirements related to incident reporting?
1. Implementing splash screens on all company devices...

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Authors (2)

Mark Birch

Mark Birch is an experienced courseware developer and teacher in both information systems and cyber-security. Mark has been developing content and teaching CompTIA A+ classes for more than 20 years and understands the subject area in great depth. Mark began his career working within the aerospace industry (for a major defense contractor) and has over 30 years' experience consulting, engineering, and deploying secure information systems. He has spent over 20 years working with the United States Military and United Kingdom Armed Forces, helping many students attain their learning goals. Mark has ensured that soldiers, officers, and civilians have had the best opportunities to gain cyber-security accreditation.
Read more about Mark Birch

Ian Neil

Ian Neil is one of the world's top trainers of Security+. He is able to break down information into manageable chunks so that people with no background knowledge can gain the skills required to become certified. He has recently worked for the US Army in Europe and designed a Security+ course that catered to people from all backgrounds (not just IT professionals), with an extremely successful pass rate. He is an MCT, MCSE, A+, Network+, Security+, CASP, and RESILIA practitioner that has worked with high-end training providers over the past 23 years and was one of the first technical trainers to train Microsoft internal staff when they opened their Bucharest Office in 2006.
Read more about Ian Neil

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