The final chapter is intended to provide the candidate with a realistic mock exam comprising 93 questions. The official CompTIA A+ Core 2 (220-1102) certification exam allows for 90 minutes to complete all questions. This mock exam is intended to cover all the following CompTIA certification objectives:

Install, configure, and maintain computer equipment, mobile devices, and software for end users
Service components based on customer requirements
Understand networking basics and apply basic cybersecurity methods to mitigate threats
Properly and safely diagnose, resolve, and document common hardware and software issues
Apply troubleshooting skills and provide customer support using appropriate communication skills
Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments

To get an accurate measurement of your knowledge, it is recommended that you give yourself 90 minutes to...

Mock Exam Questions

You are troubleshooting a smartphone that is exhibiting unusual behavior, such as slow performance, excessive data usage, and unexpected pop-up ads. You suspect it may be infected with malware. What is the most appropriate first step to take in addressing this issue?
1. Perform a factory reset on the smartphone
2. Download a popular antivirus app and run a full scan
3. Disconnect the smartphone from the internet
4. Update the smartphone’s operating system and all apps
Management within a banking organization is reviewing change management documentation. The team needs to understand the correct steps used within the process. When a change has been approved, what is the next step?
1. End user acceptance
2. Conduct risk analysis
3. Communicate the change to stakeholders
4. Perform sandbox testing
A user reports encountering sporadic, seemingly non-malicious advertisement notifications within the Windows 10 Action Center. These notifications suggest that the advertisements originate...