You're reading from CompTIA A+ Practice Test Core 2 (220-1102)

Product typeBook

Published inOct 2023

PublisherPackt

ISBN-139781837638895

Edition1st Edition

Concepts

Information Security

Authors (2):

Mark Birch

Ian Neil

View More author details

Introduction

In order to successfully pass the A+ certification exam, the candidate must understand the best practice approach used to perform effective software troubleshooting.

When troubleshooting desktop environments, a solid understanding of the Windows OS is a key requirement. A technician must be able to interpret system messages and respond to common errors and events using the correct techniques. Desktop computers are still a mainstay of the modern office environment, and the correct troubleshooting methods should be observed when supporting users on these platforms.

A technician must understand the correct proactive approach to ensure systems are kept optimized and malware free. This includes the timely deployment of OS patches and OS updates.

A thorough understanding of supporting software applications on mobile OSs is also very important.

In order to be successful on the CompTIA A+ Core 2 (220-1102) certification exam, candidates must ensure they are familiar...

Practice Exam Questions

3.1 Given a scenario, troubleshoot common Windows OS problems

Which of the following is a common cause of a blue screen of death (BSOD) error in Windows?
1. Outdated device drivers
2. Overclocked CPU
3. Insufficient disk space
4. Incorrect BIOS settings
Which of the following actions can help resolve a blue screen of death (BSOD) error caused by faulty RAM?
1. Cleaning the computer’s cooling fans
2. Updating the anti-virus software
3. Replacing the RAM modules
4. Re-installing the operating system
What is the purpose of the STOP error code displayed on a blue screen of death (BSOD)?
1. To indicate the severity of the error
2. To identify the specific cause of the error
3. To inform the user about available system updates
4. To provide instructions for recovering data
A user raises a support ticket as their Windows computer consistently shuts down after a few minutes of use, and there is no error message displayed. Which of the following is the MOST probable cause of this issue?
1. Power...

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Authors (2)

Mark Birch

Mark Birch is an experienced courseware developer and teacher in both information systems and cyber-security. Mark has been developing content and teaching CompTIA A+ classes for more than 20 years and understands the subject area in great depth. Mark began his career working within the aerospace industry (for a major defense contractor) and has over 30 years' experience consulting, engineering, and deploying secure information systems. He has spent over 20 years working with the United States Military and United Kingdom Armed Forces, helping many students attain their learning goals. Mark has ensured that soldiers, officers, and civilians have had the best opportunities to gain cyber-security accreditation.
Read more about Mark Birch

Ian Neil

Ian Neil is one of the world's top trainers of Security+. He is able to break down information into manageable chunks so that people with no background knowledge can gain the skills required to become certified. He has recently worked for the US Army in Europe and designed a Security+ course that catered to people from all backgrounds (not just IT professionals), with an extremely successful pass rate. He is an MCT, MCSE, A+, Network+, Security+, CASP, and RESILIA practitioner that has worked with high-end training providers over the past 23 years and was one of the first technical trainers to train Microsoft internal staff when they opened their Bucharest Office in 2006.
Read more about Ian Neil

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