Examples

Let’s consider use cases that reflect challenges companies face in the real world and how they can leverage Dynamics 365 AI to solve problems and improve their processes.

Example 1 – ElevateApparel’s customer segmentation triumph

The challenge

ElevateApparel, an up-and-coming online fashion brand, wanted to launch its summer collection. They aimed to not only entice their existing customer base but also attract new customers. However, with an ever-growing database, manually segmenting and targeting customers based on changing preferences was daunting.

Implementation of Dynamics 365 AI

ElevateApparel employed Dynamics 365 AI’s customer segmentation tool to dissect their database. The AI system analyzed customers’ purchase histories, online interactions, and even returned items. It discovered patterns such as a surge in pastel color purchases during spring or a specific age group leaning toward boho-chic.

Using this insight...