Implementing virtual agents for automated customer support with MS Copilot

As businesses strive to innovate in customer service, the implementation of virtual agents, especially those powered by MS Copilot, is becoming increasingly pivotal. This section provides a comprehensive examination of how virtual agents are revolutionizing customer support, detailing their technological foundations, integration processes, functionalities, and best practices for effective implementation.

Implementing Microsoft Copilot as a virtual agent involves integrating it with your existing customer service infrastructure. This could be a website, a mobile app, or a customer relationship management (CRM) system such as Microsoft Dynamics. Once integrated, Microsoft Copilot can start handling customer queries, freeing up your human agents to focus on more complex tasks.

Step 1: Understanding your customer service infrastructure

Before implementing Microsoft Copilot, it’s crucial to understand...