You're reading from Microsoft 365 Certified Fundamentals MS-900 Exam Guide - Third Edition

Product typeBook

Published inNov 2023

PublisherPackt

ISBN-139781837636792

Edition3rd Edition

Concepts

Cloud Computing

Authors (3):

Aaron Guilmette

Yura Lee

Marcos Zanre

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Describe Support Options for Microsoft 365 Services

In addition to the support options already mentioned, customers can also purchase paid service and support contracts. This service, a Unified Support Agreement (formerly called a Premier Support Agreement), comes with access to a named support manager (a customer success account manager) that can act both proactively and reactively on your issues.

Microsoft offers several support options for Microsoft 365 services, ranging from Standard support (included with any subscription) through to advanced paid support. Support can be initiated via the admin portal, as shown in the previous section, or by calling Microsoft directly.

Table 13.2 describes the features available with the various support options.

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Microsoft 365 Certified Fundamentals MS-900 Exam Guide - Third Edition

Published in: Nov 2023Publisher: PacktISBN-13: 9781837636792

Authors (3)

Aaron Guilmette

Aaron Guilmette is a Principal Architect at Planet Technologies, an award-winning Microsoft Partner focused on the Public Sector. As an author of over a dozen IT books, he specializes in identity, messaging, and automation technologies. Previous to Planet Technologies, Aaron was a Senior Program Manager for Microsoft focusing on Microsoft 365 Customer Experience. When he's not writing books or tools for his customers, Aaron can be found tinkering on cars.
Read more about Aaron Guilmette

Yura Lee

Yura Lee is a security program manager at Microsoft, focusing on Microsoft Defender for Cloud. She has years of experience as a Microsoft 365 and Azure consultant and technical specialist in the field.
Read more about Yura Lee

Marcos Zanre

Marcos Zanre is a seasoned IT professional with over a decade of experience specializing in Microsoft 365 and Office 365 services. With a strong background in these platforms, Marcos now applies his expertise as a Solutions Architect at Meta, where he's immersed in the development of cutting-edge virtual and mixed reality solutions with Quest headsets for enterprise customers. Marcos resides in São Paulo, Brazil, where he enjoys life with his wife and child.
Read more about Marcos Zanre

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