Describe the Analytics Capabilities of Microsoft 365

A number of organizations are embracing the hybrid work model as the workforce demands more flexibility. This presents unique challenges for employers. It is crucial for employers to empower and encourage employees to do their best work no matter where they are and still feel just as connected to others in the organization. The employee experience platform provides these much-needed connections, such as communication, knowledge, learning, insights, and resources. It will help you answer questions such as the following:

• How can employees be encouraged to prioritize professional development with personalized learning content?
• Can capturing insights from employees’ and managers’ work habits help curtail burnout?

Microsoft Viva is an employee experience platform made up of different apps that address various business use cases. In particular, Viva Insights can be used to gather individual and team data...

Describe the Capabilities of Viva Insights

In the quest for improved productivity, enhanced collaboration, and increased employee engagement, organizational leaders, managers, and individuals alike often seek to identify emerging trends within their larger companies, business units, departments, and teams. Viva Insights harnesses the capabilities of Microsoft Teams and advanced analytics tools to uncover these trends, with the ultimate goal of enhancing productivity and well-being for all members of the organization.

Viva Insights offers three primary user profiles, each of which aligns with specific categories of insights. These profiles include individuals, managers, and business leaders, and the corresponding insights they receive are categorized as follows:

• Personal insights: These insights focus on personal productivity and well-being, providing valuable information and recommendations to help individuals enhance their work habits and overall effectiveness.
• Teamwork...

Describe the Capabilities of the Microsoft 365 Admin Center and Microsoft 365 User Portal

Microsoft 365 has a number of portals and web interfaces used for everything from administration to the end-user experience. In this section, you’ll briefly look at the capabilities of Microsoft 365 both from the administrative and end-user sides.

Microsoft 365 Admin Center

With the Microsoft 365 admin center, you can conveniently perform a range of tasks, such as resetting passwords, viewing invoices, adding or removing users, and much more.

Here’s how to get started:

1. Sign in to the Microsoft 365 admin center (https://admin.microsoft.com) using an account with an administrative role assigned.
2. At the top of the admin center, you’ll see a list of top actions recommended for you. These actions may vary based on the previous setup actions taken, such as creating new accounts, utilizing Teams, configuring email settings, or installing Office apps. See Figure...

Describe the Reports Available in the Admin Centers

Part of your role as an administrator may be either to drive utilization of Microsoft 365 services or to provide reports or supporting documentation to organizational change management individuals who are responsible for helping end users adopt Microsoft 365 services.

The Microsoft 365 admin center provides reports that can help your team understand what features are being used and highlight potential gaps in your organization’s adoption journey.

Adoption Score

The first reporting feature that you’ll explore is the Adoption Score. Adoption Score offers valuable insights into your organization’s progress on its digital transformation journey, specifically concerning the utilization of Microsoft 365 and the associated technology experiences. This score takes into account various metrics related to both people and technology experiences within your organization and allows for meaningful comparisons with...

Summary

In this chapter, you learned about the insights and reporting capabilities of the Microsoft 365 platform (namely through Viva Insights, Microsoft 365 Adoption Score, and Usage metrics).

You also saw examples of both the Microsoft 365 admin interfaces as well as the Microsoft 365 user portal interfaces.

In the next chapter, you’ll explore what zero trust means from a security perspective.

Exam Readiness Drill - Chapter Review Questions

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Chapter review questions are designed to improve your test-taking skills progressively with each chapter you learn and review your understanding of key concepts in the chapter at the same time. You’ll find these at the end of each chapter.

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