Summary
In this chapter, you learned about the Microsoft 365 SLAs, including what they guarantee and what limitations have been put around them. Additionally, you learned how to monitor the various channels that Microsoft maintains for communicating service health: the Health dashboard, the Service health dashboard, the Windows release health page, the Directory sync status page, the Service Health status page, and the Microsoft 365 Status X feed. Finally, you learned about opening and managing support requests from the Microsoft 365 admin center.
It is important to understand the support levels for release categories and the incident response matrix, both for the exam and day-to-day operational requests.
