Creating a call center flow for instant analysis
In this recipe, we'll explore another typical real-world example. In the previous recipe, Creating a flow for transaction analytics, our focus was to provide a new data output that could be used for further analytical purposes. In contrast, in this recipe, we'll leverage Tableau Prep to investigate data in order to answer a business question. That is, our objective is to find the answer using Tableau Prep itself. You're likely to find similar use cases in any industry, where your leadership relies on you not only preparing data but investigating that data and elaborating on things such as business performance using key metrics or performing a deep dive analysis for a specific scenario.
Getting ready
To follow along with this recipe, download the Sample Files 9.2 folder from this book's GitHub repository. The files here contain information from a call center for a company selling laptops and desktop PCs. There...
