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You're reading from  Mastering Zendesk

Product typeBook
Published inJan 2017
PublisherPackt
ISBN-139781786461049
Edition1st Edition
Tools
Zendesk
Concepts
CRM
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Author (1)
Cedric F. Jacob
Cedric F. Jacob
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Cedric F. Jacob

Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.
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Summary

In this chapter, you learned about Zendesk's integration and extension capabilities, the Marketplace, how to utilize its apps, and how to create a custom app using the ZAT. We also tackled two of the most complex integrations–JIRA and Salesforce.

In the next chapter, you will learn about advanced reporting options utilizing GoodData as well as Zendesk's new tool called bime.

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Mastering Zendesk
Published in: Jan 2017Publisher: PacktISBN-13: 9781786461049
© 2017 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Cedric F. Jacob

Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.
Read more about Cedric F. Jacob

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