What we've learned

There have been a lot of skills that have been covered in this book, both technical and non-technical.

Conversation design

The first topic that was covered was conversation design. This is one of the most important sections of this book, as every good chatbot will need to go through this design stage. It doesn't matter whether it's going to be an Alexa Skill, Lex chatbot, or even a chatbot built using different technology.

When designing a chatbot, we always try to start with a perfect user conversation. Starting with a perfect conversation means that the users are likely to have the best possible experience with our chatbots.

Using the perfect conversation, we can start to build our flow...