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Architecting AI Solutions on Salesforce

You're reading from  Architecting AI Solutions on Salesforce

Product type Book
Published in Nov 2021
Publisher Packt
ISBN-13 9781801076012
Pages 340 pages
Edition 1st Edition
Languages
Concepts
Author (1):
Lars Malmqvist Lars Malmqvist
Profile icon Lars Malmqvist
LinkedIn
Lars Malmqvist is a 32x certified Salesforce CTA and has spent the past 15 years in the Salesforce ecosystem building advanced solutions on the platform. Currently, he works as a partner in the management consultancy, Implement Consulting Group, focusing on supporting large Nordic Salesforce clients in their transformation journeys. He has published two books, Architecting AI Solutions on Salesforce and Salesforce Anti-Patterns, both with Packt publishing.
See other products by Lars Malmqvist

Table of Contents (17) Chapters

Preface 1. Section 1: Salesforce and AI
2. Chapter 1: AI Solutions on the Salesforce Einstein Platform 3. Section 2: Out-of-the-Box AI Features for Salesforce
4. Chapter 2: Salesforce AI for Sales 5. Chapter 3: Salesforce AI for Service 6. Chapter 4: Salesforce AI for Marketing and Commerce 7. Chapter 5: Salesforce AI for Industry Clouds 8. Section 3: Extending and Building AI Features
9. Chapter 6: Declarative Customization Options 10. Chapter 7: Building AI Features with Einstein Platform Services 11. Chapter 8: Integrating Third-Party AI Services 12. Section 4: Making the Right Decision
13. Chapter 9: A Salesforce AI Decision Guide 14. Chapter 10: Conclusion 15. Assessments 16. Other Books You May Enjoy

Understanding text with Einstein Language

Einstein Language is the second pillar of Einstein Platform Services and focuses on APIs that allow you to extract structured information from unstructured text. From a research perspective, Salesforce is a leading player in publishing cutting-edge academic research on Natural Language Processing and Einstein Language is the way you, as a user of Salesforce, can tap into that. As for Einstein Vision, we will start by providing a quick overview of the APIs and then move on to the examples.

Overview of Einstein Language

If you were to summarize the Einstein Language APIs in a sentence, you'd say that they were all about understanding what a customer is trying to accomplish and how they might be feeling about it. As with Einstein Vision, this is a small subset of the total universe of Natural Language Processing (NLP) tasks that are available via various AI vendors beyond Salesforce, but it is a subset that is highly relevant to what...

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Authors (1)

Profile icon Lars Malmqvist
LinkedIn
Lars Malmqvist is a 32x certified Salesforce CTA and has spent the past 15 years in the Salesforce ecosystem building advanced solutions on the platform. Currently, he works as a partner in the management consultancy, Implement Consulting Group, focusing on supporting large Nordic Salesforce clients in their transformation journeys. He has published two books, Architecting AI Solutions on Salesforce and Salesforce Anti-Patterns, both with Packt publishing.
See other products by Lars Malmqvist

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