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Architecting AI Solutions on Salesforce

You're reading from  Architecting AI Solutions on Salesforce

Product type Book
Published in Nov 2021
Publisher Packt
ISBN-13 9781801076012
Pages 340 pages
Edition 1st Edition
Languages
Concepts
Author (1):
Lars Malmqvist Lars Malmqvist
Profile icon Lars Malmqvist

Table of Contents (17) Chapters

Preface 1. Section 1: Salesforce and AI
2. Chapter 1: AI Solutions on the Salesforce Einstein Platform 3. Section 2: Out-of-the-Box AI Features for Salesforce
4. Chapter 2: Salesforce AI for Sales 5. Chapter 3: Salesforce AI for Service 6. Chapter 4: Salesforce AI for Marketing and Commerce 7. Chapter 5: Salesforce AI for Industry Clouds 8. Section 3: Extending and Building AI Features
9. Chapter 6: Declarative Customization Options 10. Chapter 7: Building AI Features with Einstein Platform Services 11. Chapter 8: Integrating Third-Party AI Services 12. Section 4: Making the Right Decision
13. Chapter 9: A Salesforce AI Decision Guide 14. Chapter 10: Conclusion 15. Assessments 16. Other Books You May Enjoy

Applying the framework in practice

The most important thing to understand about applying this framework for decision-making is that you will never have a perfect fit. There will be different considerations pointing in different directions and you need to assess which factors are the most important.

For instance, when considering a credit scoring use case, you might find that a third-party API provides you with a near-perfect functional fit and a very strong time-to-value. You might even have the skills to implement it. However, on closer examination, the model may not meet your compliance and explainability criteria and thus have to be discarded for legal reasons.

Additionally, you may run up against general architecture and security guidelines within your organization that may override the best fit based on this framework. For instance, you may have strong architecture governance against heavy customization that prohibits a heavily code-based approach, or you may be unable to...

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