To help understand what is going on and start any possible problem identification and resolution, it is first best to understand the information that is provided. So we will start by looking at the status indicators and views into what is happening with ICS and the integrations that have been activated.
Although problems are more likely to originate within an integration, there is always the possibility that ICS itself has experienced a problem. We can check on the wellbeing of ICS from several places, all of which lead to the System Health view shown as follows:
As you can see, the System Health is broken down into several different areas. Some of these measures, if indicating a problem, are likely to have a blanket impact, such as the Storage Service, others such as the Messaging Service will only impact some services.
The quickest route to the information is the summary indicator; we can see it is visible all the time at the top right of the...
