Summary

In this chapter, we discussed a knowledge base’s integral role in organizations, particularly those employing remote and asynchronous work models. We acknowledged that, whether internally or externally, a knowledge base serves as a central repository of information, facilitating self-service and promoting a culture of continuous learning. We learned that organizations risk knowledge loss, communication gaps, and a lack of process standardization without a knowledge base.

We also acknowledged that Confluence serves as an ideal platform to set up a cloud-based, mobile-friendly knowledge base while providing a dedicated space with categorized pages, ensuring that the knowledge base is accessible anywhere, anytime, making it a vital tool for remote teams. We saw that governance plays a crucial role in effective knowledge base management, which involves determining content creation and editing privileges, standardizing the content creation process, and conducting regular...