Recognizing the risks and disadvantages of not having a knowledge base

Not having a knowledge base can cause problems in an organization. The most obvious risk is the loss of knowledge and information. When employees leave, their knowledge and expertise can be lost if not properly documented. A knowledge base ensures that this invaluable information is preserved and accessible to all, even after an employee’s departure.

Also, the lack of a knowledge base can cause significant communication hurdles in a remote and asynchronous work environment. Employees might struggle to find critical information, consequently facing delays and inefficiencies. This problem can be exacerbated across different time zones, as employees may have to wait hours to receive answers to their queries.

Another risk of not having a knowledge base could be the difficulty in maintaining consistency and standardization of operations. A knowledge base acts as a single source of truth, guiding employees...