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Salesforce CRM Administration Handbook

You're reading from Salesforce CRM Administration Handbook

Product type Book

Published in Apr 2024

Publisher Packt

ISBN-13 9781835085691

Pages 328 pages

Edition 1st Edition

Languages

Concepts

Authors (2):

Krzysztof Nowacki

Mateusz Twarożek

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Table of Contents (16) Chapters

Preface

1. Chapter 1: Getting Started with Salesforce

2. Chapter 2: Salesforce Architecture

3. Chapter 3: Getting to Know Data Management

4. Chapter 4: Lightning Experience

5. Chapter 5: Objects in Salesforce

6. Chapter 6: User Management and Security

7. Chapter 7: Automation Tools

8. Chapter 8: Reports and Dashboards

9. Chapter 9: AppExchange and Custom Applications

10. Chapter 10: Service Cloud

11. Chapter 11: Sales Cloud

12. Chapter 12: Salesforce Administrator Exam Preparation

13. Chapter 13: Continuing Education and Career Development

14. Index

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15. Other Books You May Enjoy

Salesforce instances and PODs

In this section of the chapter, you will discover the fascinating world of Salesforce PODs. But what is a POD? The acronym POD stands for Point of Deployment, which may sound a bit enigmatic. To better understand this, let’s start with something you may have heard of – the word “instance.” Salesforce PODs are a different name for Salesforce instances. Instances or PODs are the places where your Salesforce data is located. It is a server location where your Salesforce org is hosted and from where it operates. Does the instance equal the org? No! On the Salesforce instance, there can be multiple Salesforce orgs allocated. Of course, each Salesforce org is separated and secured, so you can’t access the information of orgs that you don’t have access to. However, orgs from different companies are located in the same instance. As you may already know, Salesforce has thousands of customers, so you may now be wondering...

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Authors (2)

Krzysztof Nowacki

Krzysztof Nowacki is a Salesforce Certified Administrator and Consultant with 15+ years of experience in CRM and HR software implementations and consultancy for key international accounts in various industries (including FMCG, pharmacy, retail, manufacturing, finance, and SSC/BPO). He is also a speaker at conferences and a lecturer in postgraduate studies.

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Mateusz Twarożek

Mateusz Twarożek is a certified Salesforce administrator and consultant boasting 14 years of IT industry experience. Currently, he serves as the Head of Quickstarts for Salesforce Admins in the CEE region and acts as a consultant. His expertise spans system design in diverse sectors such as fintech, sales, manufacturing, and education, with a notable specialization in the NGO sector. As a conference speaker, he takes pleasure in disseminating his knowledge and insights within the community. Beyond his professional endeavors, he is a devoted spouse and parent who cherishes family time and has a personal interest in solving logical puzzles.

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