Examining Einstein Conversation Insights

Einstein Conversation Insights is a feature that enables better visibility of what's going on in the sales organization through an analysis of the content of captured sales calls. We will look at the details of this feature, why you would want to use it, and what you need to consider in the following sections.

Einstein Conversation Insights basics

Einstein Conversation Insights is a part of the High Velocity Sales license that also includes a range of other sales-related features and aims to improve sales coaching by allowing managers to zoom in on the parts of sales calls that provide the most impactful or coachable material without having to listen through the entire recording for every call. It does this by scanning transcriptions of recorded sales calls for keywords that are either predefined (for example, words related to price or pricing), related to products or competitors of your company, or that you have defined as custom...