You're reading from Azure Strategy and Implementation Guide, - Third Edition

Product typeBook

Published inJun 2020

PublisherPackt

ISBN-139781838986681

Edition3rd Edition

Tools

Azure

Concepts

Cloud Computing

Authors (3):

Peter De Tender

Greg Leonardo

Jason Milgram

View More author details

Getting support from Microsoft

Azure users can create and manage support requests via the Azure portal. For example, click on ? in the top-right corner and select New Support Request to create a support request.

The support request experience has been designed to be streamlined, integrated, and efficient for users. A wizard helps users by simplifying the procedure, maintaining the resource context (no need to switch to a context other than that of the resource), and collecting the key information needed for efficient issue resolution. The key information allows the wizard to route the support request to the most suitable support engineer for the issue, so that issue diagnosis and resolution can begin as soon as possible.

Based on the problem category and type selected by the user, Microsoft can also provide contextual self-help information for users to address their issues immediately by themselves. If the recommended solutions do not remedy the issue, the process continues...

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Azure Strategy and Implementation Guide, - Third Edition

Published in: Jun 2020Publisher: PacktISBN-13: 9781838986681

Authors (3)

Peter De Tender

Peter De Tender has 20 years of professional expertise in Microsoft Infrastructure consulting and architecting, with a main focus on Microsoft Cloud technologies (Azure, Enterprise Mobility Suite, Office 365...). After working for some of the top Microsoft partners in Belgium, he ran his own successful business for several years, mainly providing Infrastructure and Cloud Architect training and readiness in a passionate and enthusiastic way. Peter coached several Microsoft Partners all over the world in doing more Microsoft business, both from a technical and business angle. Just recently, as of June 2016 to be exact, Peter joined Microsoft Corp as an FTE Azure Architect and Program Manager in the global AzureCAT GSI team, part of Azure engineering, where his role consists of providing Azure-focused readiness training and cloud practice building coaching to the TOP Microsoft Global System Integrators. This role allows Peter to combine his two passions, working on the latest and greatest up-to-date technologies, and cooperating with people from all over the globe. His valued credentials are Microsoft Certified Trainer, Azure Certified Architect, and— before he joined Microsoft—Peter was also recognized as a Microsoft MVP for several years in a row. In his free time, Peter loves speaking at (inter)national conferences and community events, is a technical writer and courseware creator.
Read more about Peter De Tender

Greg Leonardo

Greg Leonardo is currently a cloud architect helping organizations with cloud adoption and innovation. He has worked in the IT industry since his time in the military. He is a veteran, father, architect, teacher, speaker, and early adopter. Currently, he is a Certified Azure Solution Architect Expert, Microsoft Certified Trainer (MCT), and Microsoft Azure MVP, and he has worked in many facets of IT throughout his career. Additionally, he is president of TampaDev, a community meetup that runs #TampaCC, Azure User Group, Azure Medics, and various technology events throughout Tampa. He has also authored Hands-On Cloud Solutions with Azure and the previous two editions of Azure Strategy and Implementation Guide for Microsoft by Packt Publishing.
Read more about Greg Leonardo

Jason Milgram

Jason Milgram is a Microsoft MVP since 2010 and the SVP, Azure Leader at OZ Digital, headquartered in Fort Lauderdale, FL. As a public speaker, Jason has given over 100 presentations at conferences and user groups on cloud computing, Microsoft Azure, Enterprise Mobility + Security, and launching a tech start-up. Prior to OZ, Jason was CTO, Financial Services at Hitachi Solutions in Irvine, CA, Chief Architect at i3 in Fairfax, VA, Chief Architect at SAIC in Reston, VA, 1st VP Cloud Solutions Architect at City National Bank of Florida in Miami, and VP Platform Architecture & Engineering at Champion Solutions Group in Boca Raton, FL.
Read more about Jason Milgram

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