Implementing Customer Lockbox
Customer Lockbox is a feature that provides an extra layer of control to organizations when they need to contact Microsoft for support and Microsoft needs to access the Microsoft 365 tenant to perform troubleshooting. It works by giving the organization the ability to provide explicit access authorization to Microsoft. Implementing Customer Lockbox ensures that the organization has full control and can be an indicator that they follow compliance regulations such as FedRAMP or HIPAA.
To benefit from and use Customer Lockbox, an organization must have some flavor of E5 licensing in place. The license options that provide the rights for a user to benefit from Customer Lockbox are the following:
- Office 365 E5
- Microsoft 365 E5
- Microsoft 365 E5 Compliance
- Microsoft 365 F5 Security & Compliance
- Microsoft 365 E5 Insider Risk Management
With Customer Lockbox, Microsoft support can request access to data in Exchange Online,...
