Monitoring service request status
Once your service request is submitted, you receive an email confirmation with its details. But as you get more requests in simultaneously, this can become difficult to manage. This recipe will share how you can monitor all service requests and their statuses in the Microsoft 365 admin center.
Getting ready
You must be an Office 365 administrator to monitor and manage service requests.
How to do it…
- Go to the Microsoft 365 admin center at http://admin.microsoft.com.
- Select Show all > Support > View service requests.
- From here, you can export, search, or filter your service requests and see current statuses:
Figure 1.20 – View of service request history in the Microsoft 365 admin center
- Select a service request to see its case notes and history:
Figure 1.21 – An active service request's details screen
