Summary

In this final chapter, we built two comprehensive agent-driven solutions that brought all your skills together. First, we developed a customer service chatbot for PaperCo that combined multiple advanced capabilities. It used a database tool for order lookups (with authorization checks), a knowledge base search for FAQs, an input relevance guardrail, and a handoff to a dedicated retention agent for cancellation requests. Next, we created a workflow automation system to personalize customer outreach emails. In that case study, a research agent gathered each customer’s details and interests (via database queries, transcript retrievals, and web searches), then handed off to an email agent that generated a tailored message with a new product offer.

Looking back on your journey throughout this book, you started by understanding what AI agents are and why they matter. You learned the foundations of OpenAI Agents SDK, set up your environment, and built simple agents from...