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You're reading from  Architecting AI Solutions on Salesforce

Product typeBook
Published inNov 2021
PublisherPackt
ISBN-139781801076012
Edition1st Edition
Tools
Salesforce EinsteinSalesforce Einstein
Concepts
CRM
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Author (1)
Lars Malmqvist
Lars Malmqvist
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Lars Malmqvist

Lars Malmqvist is a 32x certified Salesforce CTA and has spent the past 15 years in the Salesforce ecosystem building advanced solutions on the platform. Currently, he works as a partner in the management consultancy, Implement Consulting Group, focusing on supporting large Nordic Salesforce clients in their transformation journeys. He has published two books, Architecting AI Solutions on Salesforce and Salesforce Anti-Patterns, both with Packt publishing.
Read more about Lars Malmqvist

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Deploying Einstein Bots

Einstein Bots is a framework for creating chatbots directly on the Salesforce platform. In the following sections, we will explore how and why we should do this.

Einstein Bots basics

A chatbot or bot, at the most basic level of understanding, is a piece of software that conducts a conversation either in text or in speech. Odds are you have interacted with a bot recently. Maybe you use Siri for voice search or have Alexa read you the news. Or, you might have encountered one when reaching out to customer service or when trying to book a ticket for some upcoming event. It is fair to say that conversational user interfaces are growing faster than any other type of human-computer interaction at present.

More and more companies are jumping on the bot bandwagon and for good reason. Deployed skillfully, they can be powerful allies in the quest to improve customer service without going bust. In particular, they can reduce the length of time your customer service...

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Architecting AI Solutions on Salesforce
Published in: Nov 2021Publisher: PacktISBN-13: 9781801076012
© 2021 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Lars Malmqvist

Lars Malmqvist is a 32x certified Salesforce CTA and has spent the past 15 years in the Salesforce ecosystem building advanced solutions on the platform. Currently, he works as a partner in the management consultancy, Implement Consulting Group, focusing on supporting large Nordic Salesforce clients in their transformation journeys. He has published two books, Architecting AI Solutions on Salesforce and Salesforce Anti-Patterns, both with Packt publishing.
Read more about Lars Malmqvist

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