International trade at KP Bank

KP Bank has been in business for several years and has been focusing on providing a variety of banking solutions, such as retail, corporate, securities, and other products. They have been steadily expanding operations to other countries and continents. This has allowed them to expand their international trade business significantly in the last decade. While they have been among the leaders in this space, the recent onset of new digital-native competitors has started to eat into their business and impact their top line adversely. Customers are complaining that the process is too cumbersome, time-consuming, and lately unreliable. In addition, due to a very inefficient manual process that is currently in place, KP Bank has been finding it very hard to keep a check on costs. In just the last 3 years, they have had to increase transaction processing costs by around 50 percent! Not surprisingly, this has coincided with plummeting customer satisfaction, which...