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You're reading from  CompTIA CASP+ CAS-004 Certification Guide

Product typeBook
Published inMar 2022
PublisherPackt
ISBN-139781801816779
Edition1st Edition
Concepts
Cybersecurity
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Author (1)
Mark Birch
Mark Birch
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Mark Birch

Mark Birch is an experienced courseware developer and teacher in both information systems and cyber-security. Mark has been developing content and teaching CompTIA A+ classes for more than 20 years and understands the subject area in great depth. Mark began his career working within the aerospace industry (for a major defense contractor) and has over 30 years' experience consulting, engineering, and deploying secure information systems. He has spent over 20 years working with the United States Military and United Kingdom Armed Forces, helping many students attain their learning goals. Mark has ensured that soldiers, officers, and civilians have had the best opportunities to gain cyber-security accreditation.
Read more about Mark Birch

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Application of contract and agreement types

To maintain regulatory or legal compliance, it is important to document relationships with third-party entities and, where necessary, ensure that the appropriate legal terms are agreed upon and signed off. We will now take a look at some typical documents.

Service Level Agreement (SLA)

An SLA is an important legally binding document that must be negotiated between a customer and a service provider. The terms will typically include metrics to determine the performance levels demanded by the customer and strict penalties to account for unacceptable levels of service.

Operational Level Agreement (OLA)

A service provider may have many internal dependencies that could affect the successful delivery of services to a customer. A large cloud provider may have negotiated a strict SLA (with financial penalties) to deliver a comprehensive set of information systems. If the internal storage team has a recovery time objective (RTO) of 2...

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CompTIA CASP+ CAS-004 Certification Guide
Published in: Mar 2022Publisher: PacktISBN-13: 9781801816779
© 2022 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Mark Birch

Mark Birch is an experienced courseware developer and teacher in both information systems and cyber-security. Mark has been developing content and teaching CompTIA A+ classes for more than 20 years and understands the subject area in great depth. Mark began his career working within the aerospace industry (for a major defense contractor) and has over 30 years' experience consulting, engineering, and deploying secure information systems. He has spent over 20 years working with the United States Military and United Kingdom Armed Forces, helping many students attain their learning goals. Mark has ensured that soldiers, officers, and civilians have had the best opportunities to gain cyber-security accreditation.
Read more about Mark Birch

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