Questions
- What is the main use case for Salesforce Cases?
- Why is case status so important?
- What is an example of when a case may be escalated?
- Why is there an order field on case Escalation rule entries?
- Why do you need to generate HTML code for Web-to-Case?
- What is a use case for using Email-to-Case?
- What happens if you don't set up On-Demand Service?
- Why is it important to verify your email address when setting up Email-to-Case?