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You're reading from  Generative AI with LangChain

Product typeBook
Published inDec 2023
PublisherPackt
ISBN-139781835083468
Edition1st Edition
Concepts
Artificial Intelligence
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Author (1)
Ben Auffarth
Ben Auffarth
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Ben Auffarth

Ben Auffarth is a full-stack data scientist with more than 15 years of work experience. With a background and Ph.D. in computational and cognitive neuroscience, he has designed and conducted wet lab experiments on cell cultures, analyzed experiments with terabytes of data, run brain models on IBM supercomputers with up to 64k cores, built production systems processing hundreds and thousands of transactions per day, and trained language models on a large corpus of text documents. He co-founded and is the former president of Data Science Speakers, London.
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Building an application for customer service

Customer service agents are responsible for answering customer inquiries, resolving issues, and addressing complaints. Their work is crucial for maintaining customer satisfaction and loyalty, which directly affects a company’s reputation and financial success.

Generative AI can assist customer service agents in several ways:

  • Sentiment classification: This helps identify customer emotions and allows agents to personalize their responses.
  • Summarization: This enables agents to understand the key points of lengthy customer messages and save time.
  • Intent classification: Similar to summarization, this helps predict the customer’s purpose and allows for faster problem-solving.
  • Answer suggestions: This provides agents with suggested responses to common inquiries, ensuring that accurate and consistent messaging is provided.

These approaches combined can help customer service agents respond...

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Generative AI with LangChain
Published in: Dec 2023Publisher: PacktISBN-13: 9781835083468
© 2023 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Ben Auffarth

Ben Auffarth is a full-stack data scientist with more than 15 years of work experience. With a background and Ph.D. in computational and cognitive neuroscience, he has designed and conducted wet lab experiments on cell cultures, analyzed experiments with terabytes of data, run brain models on IBM supercomputers with up to 64k cores, built production systems processing hundreds and thousands of transactions per day, and trained language models on a large corpus of text documents. He co-founded and is the former president of Data Science Speakers, London.
Read more about Ben Auffarth

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