Determining your change management strategy

Over the course of your Salesforce project, many things will change for your organization. Most importantly, how your employees work will change. How good you are as an organization at managing these changes has a direct and enormous impact on the success of your Salesforce project. You could design and deliver the most technically sophisticated solution, but if your users don’t want, need, or know how to use your solution, then your efforts and investments will not bear fruit.

Introducing change management

Change management encompasses all the efforts, initiatives, activities, and tools you use to maximize the positive outcomes of the changes your organization undergoes.

You need to manage change in your Salesforce project to ensure the intended users of your Salesforce solution adopt and use your Salesforce solution. The level of adoption is a key metric for measuring the success of your Salesforce project, which we’...