You're reading from Observability with Grafana

Product typeBook

Published inJan 2024

PublisherPackt

ISBN-139781803248004

Edition1st Edition

Concepts

DevOps

Authors (2):

Rob Chapman

Peter Holmes

View More author details

Grafana OnCall

Grafana OnCall is the second major component of IRM and expands on Grafana Alerting, by adding capabilities to do the following:

Consume alert notifications from many external monitoring systems
Specify alert groupings to reduce noise during incidents
Specify when alert groups should send notifications
Define on-call rotations and escalation paths
Expand notification channels from what is offered in Grafana Alerting:
- Create and update tickets in ServiceNow, Jira, and Zendesk
- Notify the current on-call individual directly
Provide a mobile application for engineers to handle on-call responsibilities

All features of Grafana OnCall are included with an IRM user license. A Cloud Free subscription includes access for three users. Both the Pro and Advanced accounts include access to 5 users; additional users are billed at $20 per month at the time of writing.

In the next section, we will look at alert groups and how to set up integrations...

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Observability with Grafana

Published in: Jan 2024Publisher: PacktISBN-13: 9781803248004

Authors (2)

Rob Chapman

Rob Chapman is a creative IT engineer and founder at The Melt Cafe, with two decades of experience in the full application life cycle. Working over the years for companies such as the Environment Agency, BT Global Services, Microsoft, and Grafana, Rob has built a wealth of experience on large complex systems. More than anything, Rob loves saving energy, time, and money and has a track record for bringing production-related concerns forward so that they are addressed earlier in the development cycle, when they are cheaper and easier to solve. In his spare time, Rob is a Scout leader, and he enjoys hiking, climbing, and, most of all, spending time with his family and six children.
Read more about Rob Chapman

Peter Holmes

Peter Holmes is a senior engineer with a deep interest in digital systems and how to use them to solve problems. With over 16 years of experience, he has worked in various roles in operations. Working at organizations such as Boots UK, Fujitsu Services, Anaplan, Thomson Reuters, and the NHS, he has experience in complex transformational projects, site reliability engineering, platform engineering, and leadership. Peter has a history of taking time to understand the customer and ensuring Day-2+ operations are as smooth and cost-effective as possible.
Read more about Peter Holmes

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