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Salesforce Sales Cloud – An Implementation Handbook

You're reading from  Salesforce Sales Cloud – An Implementation Handbook

Product type Book
Published in Apr 2024
Publisher Packt
ISBN-13 9781804619643
Pages 368 pages
Edition 1st Edition
Languages
Concepts
Author (1):
Kerry Townsend Kerry Townsend
Profile icon Kerry Townsend

Table of Contents (20) Chapters

Preface 1. Part 1:Building the Fundamentals
2. Chapter 1: Preparing for Success 3. Chapter 2: Defining the Approach 4. Chapter 3: The Core Sales Process 5. Chapter 4: The Lead Generation Process 6. Chapter 5: Design and Build: Sales User Productivity 7. Part 2: Preparing to Release
8. Chapter 6: Bringing Data into Sales Cloud 9. Chapter 7: Getting Sign-Off 10. Chapter 8: Executing Testing 11. Chapter 9: Executing Training 12. Part 3: Beyond the Fundamentals
13. Chapter 10: Deployment Planning 14. Chapter 11: Territory Management 15. Chapter 12: Modeling Additional Processes with Sales Cloud 16. Chapter 13: Common System Integrations 17. Chapter 14: Extending with the AppExchange 18. Index 19. Other Books You May Enjoy

Account Team, Opportunity Team, and Opportunity Splits

In this section, we will look at the capabilities of Sales Cloud for recording and giving access to those who are working on deals. Then we’ll explore some key considerations and what happens in practice.

Sales Cloud capabilities

Account Team allows Users to collaborate on Accounts. It captures the role they have with the specific Account and the access they should have. It also shows a list of all the users on the Account so that people know who is involved. It is possible to set up a default Account Team, which removes manual work when setting up the Accounts.

Opportunity Team allows Users to collaborate on Opportunities. It captures the role they have with the specific Opportunity and the access they should have. It also shows a list of all the Users on the Opportunity so that people know who is involved.

Finally, Opportunity Splits allow revenue to be shared on Closed Opportunities. These values can be rolled...

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