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You're reading from  Microsoft Power Apps Cookbook, 2e - Second Edition

Product typeBook
Published inAug 2022
PublisherPackt
ISBN-139781803238029
Edition2nd Edition
Tools
PowerApps
Concepts
Application Development
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Author (1)
Eickhel Mendoza
Eickhel Mendoza
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Eickhel Mendoza

Eickhel Mendoza is a Microsoft Business Applications MVP with many years of experience in project management, Microsoft Azure development, and Microsoft Power Platform technologies. He is a team lead of the Business Apps department and oversees all Microsoft 365 and Power Platform projects. He has contributed to significant community events such as the Power Platform World Tour, Global Azure Bootcamp, Microsoft 365 Developer Bootcamp, and Dynamics 365 Saturdays. He coordinates the TenerifeDev and Power Platform Canarias user groups with a group of like-minded developers eager to share their knowledge in different technologies. Eickhel is also a member of the organizing committee of the Business Applications Summit Spain.
Read more about Eickhel Mendoza

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Creating a customer success solution using sentiment analysis

Building solutions for business departments is an essential task for Power Platform makers. Our goal is to find manual procedures in need of automation.

As an example, in this recipe, we will look at how we can help a marketing department discover customer success stories using AI Builder’s sentiment analysis by examining the company’s Twitter feed to find positive comments using built-in canvas functions.

Getting ready

The application in this recipe will use a connection to Twitter. Therefore, you will need an account on this social media service to complete the recipe. You can authorize this connection using credentials (shared application) or an authenticated application created on Twitter. For more information regarding this, please visit https://developer.twitter.com/en/docs/authentication/overview

How to do it…

This recipe will use a SharePoint list to store the customer success...

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Microsoft Power Apps Cookbook, 2e - Second Edition
Published in: Aug 2022Publisher: PacktISBN-13: 9781803238029
© 2022 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Eickhel Mendoza

Eickhel Mendoza is a Microsoft Business Applications MVP with many years of experience in project management, Microsoft Azure development, and Microsoft Power Platform technologies. He is a team lead of the Business Apps department and oversees all Microsoft 365 and Power Platform projects. He has contributed to significant community events such as the Power Platform World Tour, Global Azure Bootcamp, Microsoft 365 Developer Bootcamp, and Dynamics 365 Saturdays. He coordinates the TenerifeDev and Power Platform Canarias user groups with a group of like-minded developers eager to share their knowledge in different technologies. Eickhel is also a member of the organizing committee of the Business Applications Summit Spain.
Read more about Eickhel Mendoza

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