Search icon Close icon
Search icon
Subscription
0
Cart icon
Close icon
You have no products in your basket yet
Arrow left icon
All Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Newsletters
Free Learning
Arrow right icon
Mastering Zendesk

You're reading from  Mastering Zendesk

Product type Book
Published in Jan 2017
Publisher Packt
ISBN-13 9781786461049
Pages 412 pages
Edition 1st Edition
Languages
Concepts
Author (1):
Cedric F. Jacob Cedric F. Jacob
Profile icon Cedric F. Jacob
LinkedIn
Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.
See other products by Cedric F. Jacob

Table of Contents (17) Chapters

Mastering Zendesk
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface
1. Configuring Your Own Zendesk 2. Agent Roles, Groups, Organizations, and User Tags 3. Creating Custom Fields 4. Setting Up Multiple Ticket Channels 5. Customizing Business Rules and Ticket Escalation 6. Integrating and Extending Zendesk 7. Advanced Reporting and Insights via GoodData 8. Security Settings and SSO 9. Troubleshooting Zendesk 10. Zendesk Tips and Tricks

Troubleshooting Zendesk apps

Troubleshooting Zendesk Apps is definitely a job for our developers, or more likely the developer of the app itself.

If the issue persists after reinstalling the app, we can find the developer's e-mail address in our app's general settings:

However, there is something we can do to help the developer understand the exact issue.

All modern web browsers come with developer tools. These tools can be used for a range of things, such as inspecting a website's HTML structure.

How does one open those tools?

Opening these tools varies depending on the browser and your OS. Here are some examples:

  • Chrome: Ctrl + Shift + I

  • Internet Explorer: F12

  • Mac OS X: ⌘ + ⌥ + I

The developer tools will look something like this:

We are after the Console, which uses log diagnostic information during web development.

If our app does not work as expected, it is likely that we will find an error message in the console. When in doubt, we can simply copy the whole output and forward it to the...

lock icon The rest of the chapter is locked
arrow left Previous Chapter
Chapter 1 of 17
Next Chapter arrow right
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Sign up now
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Start free trial
Renews at £13.99/month. Cancel anytime}

Authors (1)

Profile icon Cedric F. Jacob
LinkedIn
Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.
See other products by Cedric F. Jacob

Other recommended products

Related to this chapter
Jira 8 Administration Cookbook
Jira 8 Administration Cookbook
Jira 8 Administration Cookbook, Third Edition, is a collection of helpful recipes that will enable you to configure Jira applications with ease. The book includes all the new features of Jira 8 that provides better prioritizing capabilities, enhanced visibility, and the ability to customize Jira application to meet your needs.
Jun 2019 9 hours 20 minutes

Personalised recommendations for you

Based on your interests and search pattern
Left arrow icon
C++ Programming for Linux Systems
C++ Programming for Linux Systems
This book covers the essential system programming tools and helps you explore the features of C++20. It emphasizes important details to maintain code quality and tackle everyday challenges of developing software for high performance, optimization, and more.
Sep 2023 9 hours 36 minutes
Expert C++
Expert C++
Discover advanced programming techniques, the latest features of C++17 and C++20, and best practices for memory management, debugging, testing, and large-scale application design with Expert C++. Ideal for experienced developers advancing to proficient programmers and building professional-grade C++ applications.
Aug 2023 20 hours 8 minutes
iOS 17 Programming for Beginners
iOS 17 Programming for Beginners
iOS 17 Programming for Beginners, Eighth Edition is your comprehensive guide to learning the art of iOS app development. Whether you dream of creating the next chart-topping app or simply want to enhance your programming skills, this book is your trusted companion on this exciting journey.
Oct 2023 20 hours 8 minutes
Developer Career Masterplan
Developer Career Masterplan
Written by industry experts that have spent the last 20+ years helping developers grow their career path towards senior developer positions and beyond. This book provides a comprehensive guide, sharing examples and stories from their global careers. By the end, you’ll have the knowledge to create a clear career progression plan as a technical professional.
Sep 2023 10 hours 20 minutes
Refactoring with C#
Refactoring with C#
In Refactoring with C#, you’ll explore the process of safely refactoring modern .NET code using Visual Studio features, advanced unit tests, AI assistance, and custom Roslyn analyzers.
Nov 2023 14 hours 28 minutes
Python Real-World Projects
Python Real-World Projects
Amplify your developer journey by curating a dynamic project portfolio that outshines traditional resumes. Delve into the Python realm through immersive projects, mastering core concepts while constructing comprehensive modules and applications. From data acquisition prowess to impactful data visualization, Python Real-World Projects arms you with essential skills to beat the competition.
Sep 2023 15 hours 56 minutes
The MVVM Pattern in .NET MAUI
The MVVM Pattern in .NET MAUI
The MVVM Pattern in .NET MAUI enables developers to master MVVM principles and effectively apply them to .NET MAUI. This book uses real-life examples and covers complex problems to help you successfully apply MVVM with .NET MAUI to confidently develop robust and high-performing cross-platform apps.
Nov 2023 12 hours 52 minutes
Extending Microsoft Business Central with Power Platform
Extending Microsoft Business Central with Power Platform
Extending Business Central with the Power Platform is a step-by-step guide for Business Central professionals to create solutions that automate business processes, explain complex workflow approvals, and integrate with hundreds of other systems, without traditional development. It’ll guide you in customizing Business Central with Power Platform.
Aug 2023 15 hours 16 minutes
Extending Microsoft Business Central with Power Platform
Extending Microsoft Business Central with Power Platform
Extending Business Central with the Power Platform is a step-by-step guide for Business Central professionals to create solutions that automate business processes, explain complex workflow approvals, and integrate with hundreds of other systems, without traditional development. It’ll guide you in customizing Business Central with Power Platform.
Aug 2023 15 hours 16 minutes
Quantum Computing Algorithms
Quantum Computing Algorithms
The book emphasizes intuitive ideas behind quantum algorithms in ways that other books don’t cover, striking a careful balance between no math and too much math. To get the most from this book, you should be comfortable with basic algebra and writing simple computer code. No prior understanding of quantum physics is needed to get started.
Sep 2023 11 hours 24 minutes
Python – Complete Python, Django, Data Science and ML Guide
Python – Complete Python, Django, Data Science and ML Guide
Unlock Python's full potential with this 50+ hour course! From programming to web and game development, data manipulation, and machine learning, gain the skills required to succeed in various Python-related careers. With practical tasks, hands-on experience, and a strong foundation in Python, you'll be ready to tackle real-world challenges and take advantage of the many opportunities this versatile language offers.
Nov 2023 50 hours 30 minutes
Python – Complete Python, Django, Data Science and ML Guide
Python – Complete Python, Django, Data Science and ML Guide
Unlock Python's full potential with this 50+ hour course! From programming to web and game development, data manipulation, and machine learning, gain the skills required to succeed in various Python-related careers. With practical tasks, hands-on experience, and a strong foundation in Python, you'll be ready to tackle real-world challenges and take advantage of the many opportunities this versatile language offers.
Nov 2023 50 hours 30 minutes
Right arrow icon