Cloud & Networking
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You're reading from  Becoming a Salesforce Certified Technical Architect - Second Edition

Product typeBook
Published inJun 2023
PublisherPackt
ISBN-139781803239439
Edition2nd Edition
Concepts
Cloud Computing
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Author (1)
Tameem Bahri
Tameem Bahri
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Tameem Bahri

Tameem Bahri is the Global Engineering Director for the CRM platform at A.P. Moller - Maersk and was formerly the European Chief Technology Officer for the Salesforce COE at Capgemini. He is an experienced technology specialist with a demonstrated history of working in the information technology and services industry with over 20 years of experience across Business Transformation, Digital Services, Innovation, Process design and redesign, Enterprise System Security, Identity and Access Management Strategy (IAM), and Enterprise Solution Architecture. Tameem Bahri is a Salesforce Certified Technical Architect (CTA) and has led CTA coaching activities for years for companies such as Accenture and Capgemini. He is also a public speaker who participated in multiple events, including Dreamforce, the Data Innovation Forum for Salesforce Architects, and the Tunisia Digital Summit 2021.
Read more about Tameem Bahri

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Articulating Your Solution and Managing Objections

You might have noticed that this scenario is a little light on details. This is intentional to allow more focus on the presentation and Q&A activities.

Give yourself time to quickly skim through the scenario, understand the big picture, and develop some initial thoughts about the solution. Once you have done that, you can go through the scenario step by step and create the solution, similar to what you did in the previous scenarios covered in this book.

Understanding the Current Situation

The company is using Salesforce Service Cloud as the primary SOR for customer management. Moreover, they have acquired another company that also uses Salesforce as a CRM. However, it is a heavily customized org tailored to meet specific needs. It is having issues with data quality, particularly duplicate management. On top of that, they have several other applications that you need to integrate Salesforce with. The company landscape looks...

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Becoming a Salesforce Certified Technical Architect - Second Edition
Published in: Jun 2023Publisher: PacktISBN-13: 9781803239439
© 2023 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Tameem Bahri

Tameem Bahri is the Global Engineering Director for the CRM platform at A.P. Moller - Maersk and was formerly the European Chief Technology Officer for the Salesforce COE at Capgemini. He is an experienced technology specialist with a demonstrated history of working in the information technology and services industry with over 20 years of experience across Business Transformation, Digital Services, Innovation, Process design and redesign, Enterprise System Security, Identity and Access Management Strategy (IAM), and Enterprise Solution Architecture. Tameem Bahri is a Salesforce Certified Technical Architect (CTA) and has led CTA coaching activities for years for companies such as Accenture and Capgemini. He is also a public speaker who participated in multiple events, including Dreamforce, the Data Innovation Forum for Salesforce Architects, and the Tunisia Digital Summit 2021.
Read more about Tameem Bahri

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