You're reading from Becoming a Salesforce Certified Technical Architect

Product type Book

Published in Feb 2021

Publisher Packt

ISBN-13 9781800568754

Pages 628 pages

Edition 1st Edition

Languages

Concepts

Software Architecture

Author (1):

Tameem Bahri

Table of Contents (21) Chapters

Preface

1. Section 1: Your Journey to Becoming a CTA

2. Chapter 1: Starting Your Journey as a CTA

3. Chapter 2: Core Architectural Concepts – Data

4. Chapter 3: Core Architectural Concepts – Integration and Cryptography

5. Chapter 4: Core Architectural Concepts – Identity and Access Management

6. Section 2: Knowledge Domains Deep Dive

7. Chapter 5: Developing a Scalable System Architecture

8. Chapter 6: Formulating a Secure Architecture in Salesforce

9. Chapter 7: Designing a Scalable Salesforce Data Architecture

10. Chapter 8: Creating a Lean Solution Architecture

11. Chapter 9: Forging an Integrated Solution

12. Chapter 10: Development Life Cycle and Deployment Planning

13. Chapter 11: Communicating and Socializing Your Solution

14. Section 3: Putting It All Together

15. Chapter 12: Practice the Review Board – First Mock

16. Chapter 13: Present and Defend – First Mock

17. Chapter 14: Practice the Review Board – Second Mock

18. Chapter 15: Present and Defend – Second Mock

19. Other Books You May Enjoy

Appendix: Tips and Tricks, and the Way Forward

Introducing the full mock scenario – Packt Lightning Utilities

Packt Lightning Utilities (PLU) is a European utility company that serves cities across Germany, Italy, France, Portugal, Belgium, and the UK. PLU operates in 40 cities. PLU offers services to both B2C customers (residential) and small and medium B2B customers. They offer a wide range of services related to electricity and natural gas distribution. They currently serve more than 6 million households and over 700,000 small business accounts.

PLU has been struggling with its existing CRM solutions for many years, and as a new strategic movement, has decided to switch to Salesforce. PLU is looking to use its new CRM to launch a new set of unified global sales and service processes. This is part of a bigger digital transformation that PLU is undertaking to become a more customer-centric organization.

The new services should offer the most modern customer experience and maintain an overall low-cost-to-serve operating...