End users are the people who will actually be using Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central on a daily basis. The project will truly succeed if they fully utilize the system. And they will only fully utilize the system if they believe it's reliable and find that it makes their jobs easier.
For all of this to happen, it is important that they get involved in every step of the implementation, from the very beginning. They may not have a high position within the company, and they may not have the power to make certain decisions, but they will definitely have a lot to say.
When we talked about the definition of internal processes, we said that you had to ask yourself and your people what your processes were, the activities inside each process, and the information used by the process. We also said that real processes should be considered and not just theoretical processes. The ones who actually know real processes and activities are end users. If their...
