You're reading from Salesforce Sales Cloud – An Implementation Handbook

Product typeBook

Published inApr 2024

PublisherPackt

ISBN-139781804619643

Edition1st Edition

Concepts

Marketing

Author (1)

Kerry Townsend

Supporting tools and information

To get the most from this chapter, it would be useful to have a working knowledge of your organization’s strategy and values and understand the goals and the business case for the purchase of Sales Cloud.

The information you discover and define relating to the content of this chapter, such as defining implementation goals and scope, can be captured in standard business tools such as word processing and spreadsheet tools. Where your organization has project management tools, you may start to capture the overall implementation vision using these.

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Salesforce Sales Cloud – An Implementation Handbook

Published in: Apr 2024Publisher: PacktISBN-13: 9781804619643

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Author (1)

Kerry Townsend

Kerry Townsend is a Salesforce specialist, working with the platform since 2005 –first as a user, then as a solo Admin. She moved over to consulting in 2010, initially at boutiques, as a global systems integrator, and more recently, returning to working for herself. She has refined her skills while delivering a broad range of Salesforce solutions using multiple clouds, predominantly Sales and Marketing Cloud, for small to enterprise-size businesses. She has 16 Salesforce certifications and has been recognized as a Salesforce MVP since 2018. She is passionate about enabling others and is a Salesforce community conference and Trailblazer community's group leader. She is also a regular speaker at Salesforce conferences across the globe, including Dreamforce.
Read more about Kerry Townsend

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