Mastering ServiceNow - Second Edition

More Information
  • Build custom scoped applications that access the full ServiceNow API
  • Build a modern, responsive self-service interface with Service Portal
  • Design feature-rich, responsive, automated workflow systems
  • Design powerful data-driven applications
  • Control information flow and apply business logic with Business Rules
  • Write efficient and effective client-side JavaScript
  • Learn how to authenticate and secure Web Services
  • Integrate and exchange data with people and systems
  • Create and secure your systems with proper access control

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done.

The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal.

By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.

  • Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform,
  • Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up
  • Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface
Page Count 656
Course Length 19 hours 40 minutes
ISBN 9781786465955
Date Of Publication 26 Oct 2016


Martin Wood

Martin Wood has spent almost 10 years spreading the word about ServiceNow. He has been lucky enough to see the company and platform grow from the very start, beginning as one of the earliest customers in 2008, when he built one of the first custom applications. He enjoyed the experience so much that he joined the company in 2009. There onwards, he worked with a variety of clients, from blue-chip enterprises to SMEs, helping them harness the power that the platform brings.

More recently, he has taken that experience and used it to shape the latest services and products that ServiceNow creates. Martin has always been passionate about helping people make informed decisions, whether that is at the ServiceNow user conference, or over a pint in a pub.

Martin lives in the beautiful Berkshire countryside in the UK with his wife Sarah. They both love exploring the world and enjoying good food—and great wine!

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