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Unleashing the Power of UX Analytics

By Jeff Hendrickson
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  1. Free Chapter
    Chapter 1: Understanding the Fundamentals of User Experience
About this book
UX analytics is a field that recognizes the significance of understanding human behavior and emotions in designing user experiences. It goes beyond mere metrics and embraces a people-centric approach. With the help of this comprehensive guide, you’ll acquire essential skills, knowledge, and techniques to establish a top-notch UX analytics practice. Unleashing the Power of UX Analytics will equip you with the strategies and tactics necessary to effectively collect, analyze, and interpret data, empowering you to make informed decisions that enhance the overall user experience. It emphasizes the importance of empathy in comprehending user needs and desires, enabling you to create meaningful and impactful design solutions. As you advance, this book walks you through the entire UX analytics process, from setting goals and defining key performance indicators (KPIs) to implementing various research methods and tools. You'll gain insights into user interview best practices, usability testing, and techniques for gathering qualitative and quantitative data. Armed with the knowledge of data analysis and interpretation, you'll be able to uncover patterns, trends, and user preferences to make data-driven decisions.
Publication date:
August 2023
Publisher
Packt
Pages
280
ISBN
9781804614747

 

Part 1: Introduction to UX Analytics

In order to carry out any User Experience (UX) project successfully, it’s essential to have a clear understanding of what UX truly encompasses and what it does not. Misconceptions in the corporate and enterprise world often lead to unrealistic expectations that don’t align with the core principles and direction of UX as a discipline focused on creating better experiences. Additionally, grasping the meaning of analytics plays a vital role in comprehending how and why analytics are applied in UX projects.

The significance of analytics cannot be overstated, as they rely on the right type of research to provide valuable insights. Furthermore, incorporating repeatable processes into UX projects is crucial for sustainability and success. These processes not only enable broader team understanding and streamlined collaboration but also establish a framework for future projects, setting the stage for continued achievements. This part has...

About the Author
  • Jeff Hendrickson

    An honors graduate of design school FIT, Jeff began his international career designing clothing and textile lines, one with a former classmate that showed in NYC to global acclaim. A downturn in the clothing industry saw him go back to school to study technology and it's there that he's stayed, working his way up from designing small websites to leading UX teams for enterprises across the globe. He’s logged many miles on jets crisscrossing the planet to teach Design Thinking and help companies discover new ways to UX analytics to serve users and customers. Jeff currently lives in Cincinnati, OH where he continues his work in the UX field, while he paints, publishes, and teaches UX.

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Unleashing the Power of UX Analytics
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