Practical applications of AI agents

AI agents are more than just a trendy idea – they are becoming central to how companies are leveraging AI to solve real problems. In particular, early adopters of AI agents are using them at all levels of their organizations, from customer-facing roles with AI agents that sell products and resolve issues to internal productivity such as software development or research.

Productivity gains

The most obvious and immediate motivation for AI agents is improved productivity, primarily through replacing or augmenting human work that traditional software systems cannot replace or augment. By handling these tasks autonomously, AI agents free up humans to focus on higher-level, more strategic work and creativity.Consider customer support as an example. Traditionally, a customer support center might require dozens or hundreds of human agents to handle queries. Traditional software systems may replace this with automated...